FAQs

FAQs

Most Frequently Asked Questions

Questions about orders and shipping?

Please find detailed order and shipping information on our Shipping & Returns page.

What do I need to know before ordering a custom piece?

All custom and personalized pieces are made-to-order and final sale. Custom orders cannot be cancelled or altered after they are submitted. Additionally, custom items cannot be returned. You will be charged at the time the order is placed. Production times vary; you can find an item’s production time on its product page. Please note, selecting expedited shipping will not change the production timeline. The item will still require the same amount of time to be produced, but will ship expedited to you after its production. If you have questions about your custom piece, please email helpme@baublebar.com.

What is your jewelry made of?

Our pieces are hand-crafted using a variety of high quality materials, including 14K solid gold, 18K gold plated sterling silver, 925 sterling silver, semi-precious stone, glass, resin, and brass. Exact materials associated with each style are listed on their product detail pages.

How should I care for my pieces?

To keep your styles at their best, please give them occasional breaks and store neatly when not in use. Avoid contact with moisture and liquid cosmetics when wearing fashion jewelry; this includes lotion, sunscreen, and perfume. Jewelry that is not solid gold or gold filled should never be worn in the shower, pool or ocean. Please visit the product page for each item for more detailed care instructions.

Who do I contact for press inquiries?

For all press inquiries, please email press@baublebar.com.

Is BaubleBar sold in stores?

We do not currently have our own brick-and-mortar store, but we are sold in a large number of retailers. See here for a list of locations where you can find our pieces in person! Also make sure to head to Target to check out our exclusive SugarFix line! We also have Pop-Ups shops often – sign up for our email list to be notified about any in your area!

Where are you located?

BaubleBar is based in New York City and all orders are shipped from our facility in New Jersey.

BaubleBar Face Mask FDA Emergency Use Authorization

This product has not been FDA cleared or approved.

This product has been authorized by the FDA under an EUA for use as source control by the general public as well as by healthcare professionals in healthcare settings as to help prevent the spread of infection or illness during the COVID-19 pandemic.

This product should not be used in a clinical setting where the infection risk level through inhalation exposure is high.

This product is authorized only for the duration of the declaration that circumstances exist justifying the authorization of the emergency use of medical devices, including alternative products used as medical devices, during the COVID-19 outbreak, under section 564(b)(1) of the Federal Food, Drug, and Cosmetic Act, 21 U.S.C. § 360bbb-3(b)(1) unless the authorization is terminated or revoked sooner.